Learn when your order will ship, estimated delivery times, and available shipping options.

Orders are typically processed and shipped within 1&#x2013;2 business days. Most orders placed before 12 PM PT ship the same day.<h3 id="us-shipping-options">US Shipping Options</h3><ul><li>Standard Shipping: FREE on orders over $40. Delivery typically takes 3&#x2013;7 business days.</li><li>USPS Priority Mail: Delivery typically takes 1&#x2013;3 business days. Rates are calculated at checkout.</li></ul>You&apos;ll receive a shipping confirmation email with tracking information once your order ships.<h3 id="refill-plan-shipments">Refill Plan Shipments</h3>Refill Plan orders ship free via USPS First-Class Mail and typically arrive within 3&#x2013;7 business days. These shipments do not include tracking and are usually delivered directly to your mailbox.Need help with your order? Contact our Customer Care team at <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a>.

When Will My Order Ship?

Learn when you can cancel or modify your order, what happens after it's processed, and how to manage your Refill Plan.

If your order hasn&apos;t been processed or shipped, we may still be able to cancel or modify it. Contact us as soon as possible, as orders placed before 12 PM PT often ship the same day.<ul><li style="font-size: 16px;">Email: <a href="mailto:info@intakebreathing.com">info@intakebreathing.com</a></li><li style="font-size: 16px;">Call or Text: (805) 246-9461</li><li style="font-size: 16px;">Customer Care: <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a></li></ul><h3 id="what-if-my-order-has-already-shipped">What If My Order Has Already Shipped?</h3>Once an order has been processed or shipped, we&apos;re unable to cancel or modify it. However, you may still be eligible for a return under our <a href="https://www.intakebreathing.com/pages/returns">Return Policy</a>.<h3 id="what-about-my-refill-plan">What About My Refill Plan?</h3>Canceling an order&#xA0;does not automatically cancel your Refill Plan subscription.You can <a href="https://www.intakebreathing.com/apps/retextion/shop/subscriptions/45755957462">manage or cancel your Refill Plan</a> anytime through your customer portal.To avoid your next refill being processed, make changes at least 72 hours&#xA0;before your next billing date.

Can I Cancel or Modify My Order?

Learn how to update your shipping address before your order ships and manage your address for future Refill Plan deliveries.

<h3 id="isPasted">If Your Order Hasn&apos;t Shipped</h3>Contact us as soon as possible, and we&apos;ll do our best to update your address before your order is processed or shipped.<ul><li>Call or Live Video Support: Connect with our Customer Care team at <a href="https://care.intakebreathing.com?utm_source=chatgpt.com">care.intakebreathing.com</a></li><li>Email: <a href="mailto:info@intakebreathing.com">info@intakebreathing.com</a></li></ul><h3 id="if-your-order-has-already-shipped">If Your Order Has Already Shipped</h3>Unfortunately, we&apos;re unable to change the address once your order is in transit.You can use the tracking link in your shipping confirmation email to contact the carrier and request an address correction or hold for pickup. Please note that any carrier address-change fees are the customer&apos;s responsibility.<h3 id="for-refill-plan-subscriptions">For Refill Plan Subscriptions</h3>To ensure future refills arrive at the correct address, update your shipping information through your <a href="https://www.intakebreathing.com/apps/retextion#/login">Customer Portal</a>.Tip: Make address changes at least 72 hours before your next billing date to ensure they apply to your upcoming refill.

Can I Update My Shipping Address?

Learn how to track your order, understand shipping delays, and get help if your package hasn't arrived.

You&apos;ll receive a shipping confirmation email with tracking information once your order ships. Don&apos;t forget to check your spam or promotions folder!<h3 id="estimated-delivery-times">Estimated Delivery Times</h3><ul><li>One-Time Orders (US): 3&#x2013;5 business days after shipping, with tracking.</li><li>Refill Plan Shipments: 3&#x2013;7 business days via USPS First-Class Mail, without tracking.</li><li>International Orders: Delivery varies by country. Customs processing may cause delays or pauses in tracking updates.</li></ul><h3 id="contact-us-if">Contact us if:</h3><ul><li>Tracking hasn&apos;t updated in 5+ business days.</li><li>Your order is more than 48 hours past its expected delivery date.</li></ul>We&apos;ll investigate and help with a resolution!Ordered through Amazon? Check your Amazon account for tracking updates.<h3 id="need-help">Need help?</h3><ul><li>Call or Live Video Support: <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a></li><li>Email: <a href="mailto:info@intakebreathing.com">info@intakebreathing.com</a></li></ul>

My order is late or hasn't arrived

Learn what to do if your order is marked as delivered but you haven't received it, and how to get help locating your package.

Sometimes carriers mark packages as delivered before they actually arrive.Here&apos;s what to do:<ol start="1"><li style="font-size: 16px;">Check nearby: Look around your mailbox, front door, mailroom, or with neighbors.</li><li style="font-size: 16px;">Allow 48 hours: Some packages arrive shortly after being marked delivered.</li><li style="font-size: 16px;">Still missing? Contact our Customer Care team with your order number, and we&apos;ll help investigate and find a resolution.</li></ol>Need help?<ul><li style="font-size: 16px;">Call or Live Video Support: <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a></li><li style="font-size: 16px;" id="isPasted">Email: <a href="mailto:info@intakebreathing.com">info@intakebreathing.com</a></li></ul>

My Order Says Delivered, but It's Missing

Learn what to do if your order arrives damaged, incomplete, or incorrect, and how to request a replacement.

We&apos;re sorry something went wrong with your order! Our Customer Care team is happy to help make it right.<ul id="isPasted"><li style="font-size: 16px;">Email: <a href="mailto:info@intakebreathing.com">info@intakebreathing.com</a></li><li style="font-size: 16px;">Call or Live Video Support: <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a></li></ul>Contact us with the following information:<ul><li style="font-size: 16px; font-weight: bold;">Order number</li><li style="font-size: 16px;">Brief description of what&apos;s damaged, missing, or incorrect</li><li style="font-size: 16px;">Photos of the item and packaging, if damaged</li></ul>We&apos;ll review the issue and help arrange a replacement when appropriate. You won&apos;t need to go through our regular returns process.Ordered through Amazon or another retailer? Since your order was fulfilled by them, please contact the original retailer directly for assistance, as their policies and processes may differ.

What If My Order Arrived Damaged, Missing Items, or Incorrect?

Learn where Intake ships internationally, available shipping options, delivery times, and potential customs fees.

Yes! We ship worldwide, except to countries with shipping restrictions or embargoes.<h3 id="international-shipping">International Shipping</h3><ul><li>Outside the US and Canada: We ship via DHL and UPS.</li><li>Canada: We ship via DHL, Canada Post, and UPS.</li><li>Shipping Costs &amp; Delivery Times: Calculated at checkout based on your location and selected shipping method.</li></ul><h3 id="duties--taxes">Duties &amp; Taxes</h3>If your shipping option at checkout indicates that duties and taxes are included, these fees are already covered, and you won&apos;t need to pay them again upon delivery.Otherwise, your carrier may collect additional duties and taxes upon delivery.<h3 id="refill-plan-availability">Refill Plan Availability</h3>Refill Plans are only available in the US and Canada. Customers in other countries can still purchase one-time Refill Packs and other Intake products.Need help? Contact our Customer Care team at <a href="https://care.intakebreathing.com/">care.intakebreathing.com</a>.

Do you ship outside the US?

Still have questions? Please feel free to reach out to our Customer Care Team at anytime!

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