My order is late, lost, or hasn't arrivedUpdated 19 hours ago

Orders inside the USA typically arrive within 3-7 business days. You'll receive an email with tracking information as soon as your order is in the mail. 

Note: Subscription refills ship by USPS regular mail, so they don't include tracking — that's what keeps refill shipping at $1.50 instead of $4.44. If you'd like tracking on your refills, contact us @ [email protected] and we can switch you to Ground Advantage for the difference.

If your order hasn't arrived yet

• Check your delivery status using the tracking number in your confirmation email.
• Check with your neighbors, in case the package was mistakenly placed with their mail.
• If it's been longer than 48 hours since the expected delivery date, contact us so one of our team members can assist you.

Common reasons for a late delivery

• Incorrect address
• Missing apartment number, building, floor or unit number
• Other carrier-related issues

If your order appears to be lost in transit

You have the option to request a resend of the package, or to ask for a refund. In certain cases you may be required to complete a claim or form to help us with the process.

International orders

There may be some delays with international delivery. We provide a tracking number that updates the delivery status for every order we ship, but not every country continues those status updates once the package is out of the United States. If you're ordering from the United Kingdom, we've found royalmail.com/track-your-item will continue to update your delivery status once the order arrives.