Why Was I Charged? I Don't Recognize This ChargeUpdated 5 hours ago

Not sure why you were charged? We're happy to help you figure it out!

Common Billing Questions

• Free Trial or Refill Plan Charge: If you signed up for our previous Free Trial Starter Kit promotion or recent Starter Kit Refill Plan, your order included a 15-day trial that automatically enrolled you in a Refill Plan. After 15 days, your first refill was billed, with recurring shipments every 30 days unless you canceled or adjusted your plan. If you placed multiple trial orders, each may have created a separate subscription.
• Unrecognized Charge: Check your Customer Portal for recent orders, active subscriptions, and upcoming billing dates.
• Duplicate Charges: Some charges may be temporary pending authorizations from checkout attempts. These typically disappear automatically. If multiple charges have posted, contact us for assistance.
• Declined Payment: Double-check your card details, contact your bank, or try another payment method. You can also update your Refill Plan payment information in your Customer Portal.

Still Need Help?

Contact us at [email protected] or care.intakebreathing.com.

Please include your full name, order number (if available), charge date, and amount so we can investigate.