Damaged, missing or wrong itemUpdated 4 hours ago

If something arrived broken, incomplete or not what you ordered, we'll make it right. This isn't a return — you don't need to use the 90-day guarantee process for it.

What to do

Email [email protected] with:

• Your order number
• What's wrong — damaged, missing, or incorrect
• Photos of the item and the packaging it arrived in, if it's damaged

Photos help us file a carrier claim where one is needed, and they mean we can usually ship a replacement without waiting for anything to come back to us.

If you bought elsewhere

Amazon, Buy with Prime and other retailers handle damaged and incorrect items under their own policies. Start there.