Domestic Return PolicyUpdated a day ago

How do I return a product that I'm not satisfied with?

We’re sorry it didn’t work out! If you’re not completely satisfied with your purchase, U.S. orders are eligible for return within our 90-day money-back guarantee period.

Return requirements

To be eligible for a return:

• Items must be sent back within 90 days of delivery.

• Products must be returned in good physical condition and in their original packaging.

• All originally included accessories must be included with your return. Used tabs are exempt from this requirement.

• For US orders, a $6 return fee will be deducted from your refund when your return is processed.

Having trouble with sizing or your Intake?

We’d love the opportunity to help before you make a return! If sizing is the issue, we offer a free resize for bands that are not included in the Starter Kit.

For questions about sizing, fit, application, or getting the most out of your Intake, you can also connect face-to-face with a real Customer Care Specialist through our free video support.

Join Instant Video Support or Book a Coaching Call here!

Still need to make a return?

Please email [email protected], and our Customer Care team will be happy to help you get started.