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How do I file a warranty claim?Updated 2 days ago
Your Intake Band is covered by a one-year limited warranty against manufacturing defects, starting from the date of purchase. If a Band fails because of how it was made, we'll replace it.
Warranty or guarantee — which one applies?
| 90-Day Better Breathing Guarantee | 1-Year Limited Warranty | |
| Covers | Changing your mind — Intake isn't for you | A manufacturing defect |
| Window | 90 days | 1 year from purchase |
| You get | Your money back | A replacement Band |
See Returns & refunds — the 90-Day Better Breathing Guarantee.
What the warranty covers
A defect in materials or workmanship — for example a magnet that detaches from the Band, or a Band that splits under normal use.
What it doesn't cover
- Scratches and cosmetic wear
- Loose or missing travel case components
- Normal wear over time
- Damage from misuse, or from use other than as intended
- Disposable Tabs, which are consumable
See How do I care for and safely use Intake?
How to file
- Your order number, or proof of purchase from retailer
- A description of what went wrong and roughly when it started
- Photos of the Band showing the problem
Send these to [email protected].
What happens next
We'll review and reply within 2-3 business days. If it's a covered defect we'll ship a replacement Band in your size at no charge — you generally won't need to send the original back.
Replacement Bands carry the remainder of your original one-year period, not a new year.